Privacy Policy cita88

1. Introduction

cita88 ("we", "our platform") is an internationally licensed online gambling platform providing services to players in Malaysia. This Privacy Policy describes our practices for collecting, processing, storing and disclosing personal information you provide when using the cita88 website and services.

We regard privacy protection as a core obligation. Every decision we make regarding data is designed to ensure your rights and interests as a player are always respected. This policy is written in English for the benefit of Malaysian players.

This policy takes effect from 1 January 2026 and supersedes all previous versions. Continued use of the cita88 platform after this date is considered acceptance of the updated terms.

2. Information We Collect

We collect personal information in several situations. The type of information collected depends on your interaction with the cita88 platform:

a) Account Registration Information

• Full name as shown on your identity card (MyKad) or passport
• Date of birth (to verify you are 21 years of age or older)
• Identity card number (MyKad) or passport number
• Active email address
• Mobile phone number
• Chosen username and password

b) Financial and Transaction Information

• E-wallet account details (Touch 'n Go eWallet, Boost)
• Bank account number for FPX and DuitNow transactions
• Cryptocurrency wallet address for USDT, BTC and ETH transactions
• Deposit and withdrawal history
• Betting records and gaming activity

c) Technical Information

• IP address and geographic location information (state, country)
• Browser type and device operating system
• Cookie data and session identifiers
• Pages visited, time spent on the site and navigation patterns

d) Support Communications

• Live chat conversation records
• Email correspondence with our 24/7 support team
• Feedback and complaints submitted

3. How We Use Your Information

Information collected is used solely for the following purposes:

• Account Management: Creating, verifying and maintaining your account at cita88.
• Transaction Processing: Processing deposits and withdrawals through supported payment methods.
• Identity Verification (KYC): Meeting international licensing requirements to verify player identity and confirm age of at least 21 years.
• Fraud Prevention: Detecting and preventing fraudulent activity, account hacking or unauthorised use.
• Customer Support: Providing assistance and resolving issues via live chat and email 24/7 in Malay and English.
• Service Communications: Sending important notifications regarding your account, policy changes or relevant promotions.
• Legal Compliance: Meeting legal obligations and regulatory body requirements under international licensing.
• Platform Improvement: Analysing usage patterns to improve the quality of cita88 services.

We will not use your data for any purpose outside the list above without first obtaining your explicit consent.

4. Data Sharing and Disclosure

cita88 does not sell your personal information to any third party. However, there are limited situations where we may share information:

• Payment Service Providers: Payment gateways that process your transactions (such as FPX, DuitNow and e-wallet providers) receive only the minimum data required for the transaction.
• Licensed Game Providers: Game studios that work with cita88 may receive anonymous account identifiers for technical game purposes.
• Legal Requirements: When ordered by a court, law enforcement agency or authorised regulatory body under applicable legal provisions.
• Protection of Rights: To verify, enforce or defend cita88's legal rights in cases of fraud or misuse.

All third parties with whom we share data are bound by confidentiality agreements and are required to handle that information in accordance with the security standards set by cita88.

5. Data Security

Data security is a top priority at cita88. We implement a range of technical and organisational security measures, including:

• SSL/TLS 256-bit encryption for all data transmission through the website
• Passwords stored in hashed form using secure algorithms — we never store passwords in plain text
• Role-based access control — only authorised staff may access sensitive data
• Regular security audits by independent third parties
• Active intrusion detection systems operating 24/7
• Multi-location data backups with full encryption

While we take all reasonable steps, no security system can guarantee absolute protection. You are also responsible for keeping your account password secure and not sharing it with anyone.

6. Cookies and Tracking Technologies

cita88 uses cookies and similar tracking technologies to improve your experience on this platform. The types of cookies we use:

• Essential Cookies: Required for basic website functions such as login, session verification and security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as display language and account settings for easier use.
• Analytics Cookies: Collect anonymous data about how you use the website to help us improve our services.
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser.

You can manage cookie settings through your browser settings. However, disabling essential cookies may affect certain functions on the cita88 platform. We do not use third-party cookies for advertising purposes.

7. Your Rights as a User

You have the following rights regarding your personal data held by cita88:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your account and personal data, subject to applicable legal obligations.
• Right to Object: Object to the processing of your data for specific purposes such as marketing communications.
• Right to Data Portability: Request that your data be provided to you in a machine-readable format.
• Right to Withdraw Consent: Withdraw your consent to data processing at any time, without affecting the validity of prior processing.

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe in line with operational and legal requirements.

8. Data Retention Period

cita88 only retains your personal data for as long as necessary for the purposes stated in this Privacy Policy:

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure.
• Financial Transaction Records: Retained in accordance with the periods required by international licensing and financial law requirements.
• Support Communication Logs: Retained for the period needed to resolve any related disputes or complaints.
• Technical Data: Technical logs are kept for a limited period for troubleshooting and security purposes only.

When data is no longer needed and there is no legal obligation to retain it, we will delete or destroy it in a secure and irreversible manner.

9. Child Protection and Age Limit

cita88 does not intentionally collect personal information from individuals under the age of 21. All account applicants are required to verify their age during the registration and identity verification (KYC) process.

If we find that an underage player has successfully registered, the account will be closed immediately, all funds will be returned according to the appropriate procedure, and all related data will be deleted in accordance with applicable laws.

If you have information that an underage individual has accessed our platform, please notify us through our 24/7 support channel immediately.

10. Privacy Policy Amendments

cita88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry developments. Each amendment will:

• Be published on this page with an updated effective date
• Be communicated to registered players via email or in-account notification, for significant changes
• Remain accessible to all players via a link on the website

Your continued use of the cita88 platform after any amendment takes effect will be considered as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we handle your information.

11. Contact Us Regarding Privacy

For any enquiries, requests, or concerns regarding this Privacy Policy or the handling of your personal data by cita88, you may contact us through:

• Email: [email protected]
• Live Chat: Available 24/7 in Malay and English via the chat icon on the cita88 platform

Our team will make every effort to address your privacy-related enquiries thoroughly. For written requests via email, please state your account username and the details of your request clearly.